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Frequently Asked Question

Scheduling & Communication

Common complaint: no-shows, silent cancellations, "we'll call you next week"

Yes. When Franc Painting confirms a start date, that date is locked into our crew calendar — not treated as a placeholder until something bigger comes along. If a genuine issue like weather ever forces a change, we call you before your scheduled time, not after, and we give you a firm new date rather than an open-ended "we'll be in touch."

Pricing & Estimates

Common complaint: price jumping 60–70% mid-project after work is already underway

No. Your written quote covers the full scope we walked through together — including the number of coats needed for proper coverage. If we find something during prep that genuinely changes the scope (hidden damage, for example), we stop and get your written sign-off before doing the work, not after it's already on the wall and you have no leverage to say no.

Protecting Your Home

Common complaint: paint spilled on hardwood floors, carpets, sheets, even a parked car

Full coverage before a single can opens: floors get drop cloths or plastic sheeting, furniture and fixtures get covered, and anything that can't be moved gets masked. This isn't optional based on how big the job is — it's the same standard on a single accent wall as it is on a whole-house repaint.

Quality of Work

Common complaint: single thin coat applied where two were needed, walls "dry ok" that never dried right

Whatever your quote specifies — typically two coats for a true, even finish, especially on color changes or ceilings. We don't call a job finished because it's dry; we call it finished when the coverage is actually even, corner to corner.

Professionalism & Trust

Common complaint: inexperienced crews learning technique on the customer's home

Our painters are trained and supervised — this isn't a revolving door of first-time help learning brush technique on your walls. Experience level is something we're happy to talk through with you before the job starts.

Top Reviewed Painting Company

Whether you’re looking for professional house painters in Akron, Ohio, or need commercial painting solutions, our team is dedicated to surpassing your expectations. Reach out today for a consultation and discover the Franc Painting difference.

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